Interaktionsarbeit bei produktbegleitenden Dienstleistungen: by Verena Koch

By Verena Koch

Verena Koch untersucht den technischen carrier im Maschinenbau unter dem personenbezogenen Aspekt und stellt fest, dass die Interaktion bedeutsam ist und damit wesentlich zum Erfolg der Dienstleistungserbringung beiträgt.

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